Support That Delights
Unified inbox for WhatsApp and Email. Respond faster with AI-powered assistance. Your team stays organized, customers stay happy.
Better Support, Less Effort
HiMail.ai helps your team do more with less.
One Inbox for Everything
Stop switching between tabs. WhatsApp and email conversations in one place. Assign, tag, and track every conversation.
AI That Actually Helps
AI chatbot handles FAQs, routes complex issues, and suggests responses. Your team focuses on conversations that need a human touch.
Measure What Matters
Track response times, resolution rates, and CSAT scores. Know exactly how your team is performing and where to improve.
Built for Support Teams
Every feature designed to help you help customers.
Team Inbox
Shared inbox with collision detection, internal notes, and assignment rules. Everyone sees the full picture.
AI Chatbot
24/7 automated responses for common questions. Seamless handoff to humans when needed.
Response Templates
One-click responses for frequent issues. Personalize with customer data automatically.
Tags & Categories
Organize conversations by topic, urgency, or type. Route to the right team automatically.
SLA Tracking
Set response time targets. Get alerts before SLAs breach. Keep promises to customers.
CSAT Surveys
Automatic satisfaction surveys after resolution. Track scores by agent, channel, and issue type.
How Support Teams Use HiMail
Real workflows, real results.
Order Status Inquiries
AI chatbot automatically looks up order status and sends tracking info via WhatsApp. No human needed for 80% of "Where's my order?" questions.
Password Resets
Self-service password reset flow via WhatsApp or email. Secure, instant, and 100% automated.
Product Questions
AI surfaces relevant knowledge base articles. If the customer needs more help, seamlessly hands off to a human with full context.
Complaints & Escalations
Sentiment detection flags unhappy customers. Auto-routes to senior agents with full conversation history.
"Our support team was drowning in WhatsApp messages. HiMail's shared inbox changed everything. Response times dropped from 4 hours to 15 minutes. Our CSAT jumped from 3.8 to 4.7."
Ready to Delight Your Customers?
Start your free trial. Better support starts today.